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Privacy Notice

Active Tails Privacy Policy – Published in June 2023 

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Welcome to the privacy notice for Active Tails.  

We respect your privacy and are committed to protecting your personal data. This privacy notice will inform you as to how we look after your personal data and tell you about your privacy rights and how the law protects you. 

 

Our Contact Details 

Name: Active Tails 

E-mail: activetails.org@gmail.com 

 
The type of personal information we collect 

  We currently collect and process the following information: 

  • Personal information such as name, address, email address and other contact information. 

  • Any questions, comments and feedback from you regarding our services. 

 

We do not collect any special category data. 

 

How we get your personal information and why we have it 

The personal information we process is provided to us directly by you either by telephone, email, social media or by our website. 

 

We use the information that you have given us in order to: 

  • Provide you with a quote for our services if this has been requested by you via telephone, email, social media or website; 

  • To set you up as a new customer and provide you with our services in line with the service agreement. 

 

We do not receive personal information indirectly from any other sources. 

 

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are: 

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  • Consent  

       You can remove your consent at any time by contacting activetails.org@gmail.com. 

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  • Contract 

       We (Active Tails and you) have agreed to enter into a contract as detailed in the service agreement. 

 

Will your personal information be shared? 

We will not share your information without consent unless we are required by law or it is necessary to protect our company’s rights and/or to comply with a judicial proceeding, court order or legal process.  

 

How we store your personal information

Your information is securely stored. 

 

We keep your personal information for as long as we need to fulfil our contractual obligations as detailed in the service agreement form. We do not keep your personal information for longer than we need to. When our service agreement ends, your personal information will be deleted. 

 

Your data protection rights

Under data protection law, you have rights including: 

  • Your right of access - You have the right to ask us for copies of your personal information.  

  • Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.  

  • Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.  

  • Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.  

  • Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances. 

  • Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances. 

 

You are not required to pay any charge for exercising your rights. If you make a request, we have one calendar month to provide you with an appropriate response. Please contact activetails.org@gmail.com if you wish to make a request. 

 

Changes to this privacy statement 

Active Tails reserves the right to amend this privacy statement at any time. The applicable version will also be found on our website. Please review this regularly to ensure you are happy with any changes. If we make any significant changes to the privacy notice, we will notify you by email/post and place a notice on our website prior to the change taking effect. 

 

How to complain 

If you have any concerns about our use of your personal information, you can make a complaint to us at activetails.org@gmail.com 

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You can also complain to the ICO if you are unhappy with how we have used your data. 

The ICO’s address:             

Information Commissioner’s Office 

Wycliffe House 

Water Lane 

Wilmslow 

Cheshire 

SK9 5AF 

 

Helpline number: 0303 123 1113 

ICO website: https://www.ico.org.uk 

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